At Martin Binder Jeweler, we want you to have a satisfying shopping experience. For your convenience we accept: American Express, Visa, Mastercard, and Discover. We begin processing your order as soon as it is placed and most orders leave our facility usually in two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy.
Shipping We use UPS Ground and UPS 2nd Day shipping.
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.
Shipping Charges:
US via UPS
$9.95
US via UPS (over $500)
free
US via UPS 2nd day
$20.00
In-Store Pickup
free
Questions
For product inquiries or help using the Martin Binder Jeweler website, please contact us at 219.462.5931, or 800-337-5184. Or email anytime.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement. We regret that custom made items, or any item that has been worn is not returnable.
Returns are easy.
- You must print and complete a Merchandise Return form within 30 days of receiving your merchandise. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label".
- Follow the instructions on the Merchandise Return Form.
- Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
- The item(s) must be returned in its original packaging and with all accompanying manuals and accessories. Items not including their original vendor boxes and manuals are not returnable.
- The item(s) must be returned in its original unworn, unsized condition. We apologize that returned jewelry showing any signs of wear will not be refunded.
- Some items, including special order, custom made, engraved, sized or other non-stock items are not returnable. If you have questions about returning a custom item, please email us.
- Package the item securely so as to avoid damage during shipping; we recommend that you insure the package against loss or damage.
- The item(s) must be received by us within 30 days of your original receipt.
- All manufacturers' warranties are in effect.
Send the package, insured, to:
MB Inc., 23 Lincolnway, Valparaiso IN 46383 Attn: Returns
